Terms & Conditions

1. Material Authenticity & Prime Virgin PP 05

All Ace Packaging plastic food storage containers (including Hinge Cups, Portion Cups, RO-Series, RE-Series Bento Boxes, ZEN Series, Natraj Containers, and Deli Tubs) are manufactured exclusively from 100% prime virgin Polypropylene (PP 05). We do not blend regrind or post-consumer plastic into direct food-contact surfaces. All manufacturing and resins comply with certified ISO 9001:2015 standards.

2. Sample Evaluations & Kitchen Testing

Ace Packaging provides physical sample kits to verified corporate buyers, cloud kitchens, and brand owners to evaluate thermal performance (-20°C deep freeze to +120°C microwave), lid snap tolerances, stackability, and zero-leak integrity under transit. Sample evaluation carries no binding wholesale obligation.

3. Dispatch, Packaging & Freight Tolerances

Containers are hygienically sleeved in dust-free poly bags and packed in export-grade heavy-duty corrugated cartons to prevent rim deformation during transit:

• Domestic Dispatch (India): Ex-factory Daman or delivered via trusted freight partners.
• Global Exports (UAE, Middle East, Europe, Australia, Americas): Standard FCL/LCL ocean freight from Nhava Sheva (JNPT) / Hazira Port under Incoterms (FOB, CIF, CFR).
• Carton Quantities: Standard packing counts (e.g. 240, 250, 500, or 1,000 pcs per carton) are specified per model datasheet.

4. Custom Moulds & In-Mould Labelling (IML)

Toolroom lead times for proprietary custom injection moulds and high-definition IML artwork approval are confirmed upon technical drawing sign-off. Proprietary tool ownership and exclusivity terms remain protected under signed client agreements.

5. Quality Claims & Inspection

Our automated robotic production utilizes optical defect inspection. In the event of transit damage or manufacturing discrepancy, claims must be reported within 15 business days of consignment receipt along with carton batch identifiers for QA verification.